Customers will be entitled to 1 point for every RM1 which they spend. Customers will also be able to use their reward points and shop for free as 1 point=RM 0.01.

Doublewoot will only accept returns when items are sent wrongly and will only accept exchange when its in original condition, unworn, tag intact, unwashed and unaltered.

When the items are out of stock, do not worry! Doublewoot usually provides extra pieces in the Backorder segments. Go and shop there!

For further inquiry, customers can always complete the form which can be found on their website or give them a call at 04-3200950.

Items will be delivered to customers’ doorstep for free within the next 1 - 4 days for orders within Malaysia.

Backorders are actually Doublewoot self-manufactured designs that were sold out quickly and are brought back in order to give the users a chance to get their desired outfits again from as low as RM99. Customers can purchase the item on backorder the same way as they purchase the rest of the items, the only difference will be items from the backorder will only be delivered on the date stated at their website. If customers order both the items from the in-stock and backorders at the same time, they will be receiving the in-stock items earlier than the backorder’s item because they do not hold any in-stock items. Shipping will be done separately.